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Q. What are the costs for shipping online?

A. Freight charges are based on the weight and destination of your order, the shipping method requested and any special delivery requirements involved.

Q. What shipping methods do you offer for online orders?

A. Depending on the weight of your order and delivery restrictions, possible shipping methods include: Priority Overnight, Standard Overnight, 2nd Day or Ground Service.

All Canadian orders ship International Economy or International Priority. All fees related to the Canadian GST (Goods and Services Tax) will be the responsibility of the purchaser. These taxes will not be included in your final order total.

Q. What is the cut-off for same day shipping?

A. Most orders received by 12:00 noon Central Time are shipped the same day they are received. Occasionally we will need some additional time to replenish inventory, however we will notify you of any unexpected delays.

Q. Who is responsible for shipping charges on product returns?

A. The customer is responsible for paying return shipping on product returns. Please include reference to your order number. For more questions you can call 1-800-994-5993.


Q. Why is sales tax charged on neenahpaper.com orders?

A. Current tax laws require companies to charge appropriate sales taxes for products shipping into states where the company has operations or offices. To comply with these laws, Neenah, Inc. adds sales tax to product and sample orders.