Shipping & Returns

Shipping charges are "actual charges" of shipping from our location to your zip code via UPS service. You may select the specific UPS service you require (example: Ground, Next Day Air, etc.) for shipment and charges will be calculated at the actual pick-up rate.

Ground shipping charges will automatically be selected and appear on the Delivery Information page during checkout. If you want to change your shipping method, please click on a different "Shipping Method" button to do so.

All orders will be process the Next Business Day after receipt of the order including 2nd Day Air or Next Day Air. For standard ground service your merchandise will be shipped within 1-3 business days upon receipt of your order. Time in transit is additional.

You will receive an email from us shortly after your order has been prepared for shipment. You can also view the status of your order by logging into your account. The meaning of each order status is explained below:

Pending: Your order has been successfully submitted. Your credit card has not yet been charged. According to the policies of the issuing bank of your credit card, funds may be withheld from your available credit amount for up to seven business days.

Processing: Your order has been sent to the Southworth Shipping department to be packaged and prepared for shipment.

Completed: Your order has been completed and your credit card has been successfully charged. You will receive a separate email with your order's UPS tracking information.

Cancelled: Your order has been cancelled. Cancelled orders cannot be re-processed. If you need to re-order, please do so through our website.

APO/FPO and PO Box Policy

UPS does not ship to APO/FPO locations or to PO Boxes. If you use a PO Box as the billing address for your credit card, make sure that you have a home or business address selected on the delivery page and that the PO Box address is entered on the payment page.

For APO/FPO orders, please contact with your order information for a shipping quote.

International Shipping Policy

Neenah does ship internationally, however, we will not be held liable for any customs duties or taxes that arise from your local customs office.Neenah will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you refuse to pay your local duty or tax and the carrier bills Neenah for the unpaid charges, we will re-charge you for the applicable amount. Failure to pay customs duties and taxes may also jeopardize or terminate your ability to place future orders. If you are unsure of your country's import policies, please check with them before ordering.

How to Cancel an Order

If you find that you need to cancel an order, you may do so by contacting samples._neenahpaper@neenahpaper.com. Orders that have already shipped cannot be cancelled and is subject to the terms of Neenah’s return policy.

Return Policy

For more than 100 years, Neenah has been an innovative leader in the creation and manufacturing of premium, specialty, and sustainable papers used for premium writing, text, cover, card stock, and specialty needs.  We want you to be 100% satisfied with your product.

If, for some reason, you find it necessary to return a Southworth item purchased on our web site, may we ask the following:

Please email your concern to samples._neenahpaper@neenahpaper.com within 90 days of your order date to receive a Returned Goods (RG) Authorization Number. Goods may be returned only with this number, which will be given to you as part of the return process. If you are located outside of the contiguous 48 states, please note it in your email.

Address merchandise returns to:

RG Number ___________
Neenah
1170 Grey Fox Road
Arden Hills, MN 55112-6908

Pack merchandise securely to avoid damage in transit. Neenah can only provide a refund for merchandise received in original condition. Should returned goods be received by Neenah in damaged condition, only the shipper (you) can enter a claim with the transportation company.

Returned goods originally invoiced over $100 will be charged a 10% restocking fee (unless goods are determined to be defective). Please note that returns received after 90 days of the original order can no longer be credited (they can, however, be replaced if defective). Please accept up to two weeks for the credit to be received by your credit card company.

We thank you for your ongoing support of Southworth products, and ask that you please feel free to email us at as required, for additional information or assistance.

For Product Specific Questions:  customer.service@neenahpaper.com

For Questions about your order or shipment, email or call us at:  samples._neenahpaper@neenahpaper.com

1-855-296-4021