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Shipping charges are "actual charges" of shipping from our location
to your zip code via UPS service. You may select the specific UPS service you
require (example: Ground, Next Day Air, etc.) for shipment and charges will be
calculated at the actual pick-up rate.
Ground shipping charges will automatically be selected and appear on the Delivery
Information page during checkout. If you want to change your shipping
method, please click on a different ìShipping Optionsî button to
do so.
All orders will be process the Next Business Day after receipt of the order including 2nd Day Air or Next Day Air. For standard ground service your merchandise will be shipped within 1-3 business days upon receipt of your order. Time in transit is additional. For information from the UPS service guide relating to shipping transit times, please visit:
http://www.ups.com/using/svc-index.html.
You will receive an email from us with your UPS tracking number shortly after
your order has been prepared for shipment. You will also receive emails updating
you of the status of your order. The meaning of each order status
is explained below:
Pending: Your order has been successfully submitted. Your credit
card has not yet been charged. According to the policies of the issuing bank of
your credit card, funds may be withheld from your available credit amount for
up to seven business days.
Processing: Your order has been sent to the Southworth Shipping
department to be packaged and prepared for shipment.
Completed: Your order has been completed and your credit card
has been successfully charged. You will receive a separate email with your order's
UPS tracking information.
Cancelled: Your order has been cancelled. Cancelled orders cannot
be re-processed. If you need to re-order, please do so through our website.
APO/FPO and PO Box Policy
UPS does not ship to APO/FPO locations or to PO Boxes. If you use a PO Box as
the billing address for your credit card, make sure that you have a home or business
address selected on the delivery page and that the PO Box address is entered on
the payment page.
For APO/FPO orders, please contact feedback@southworth.com
with your order information for a shipping quote.
International Shipping Policy
Southworth Company does ship internationally, however, we will not be held liable
for any customs duties or taxes that arise from your local customs office. Southworth
Company will also not be held responsible for any additional fee the local carrier
in your country may charge. Our international shipping prices reflect the base
shipping charge not including customs duties, taxes and country specific fees.
Our fees ONLY reflect the cost for us to ship your order to your country. If you
refuse to pay your local duty or tax and the carrier bills Southworth Company
for the unpaid charges, we will re-charge you for the applicable amount. Failure
to pay customs duties and taxes may also jeopardize or terminate your ability
to place future orders. If you are unsure of your country's import policies, please
check with them before ordering.
How to Cancel an Order
If you find that you need to cancel an order, you may do so by contacting feedback@southworth.com.
Orders that have already shipped cannot be cancelled and is subject to the terms
of Southworth Companyís return policy.
Return Policy
As you know, Southworth's more than 165 years in the art of making paper represents
its long heritage of offering only the finest quality paper products, and we strive
continuously to maintain the highest standards of presentation on your behalf.
We want you to be 100% satisfied with your Southworth experience.
If, for some reason, you find it necessary to return a Southworth item purchased
on our web site, may we ask the following:
Please email your concern to feedback@southworth.com
within 14 days of having received goods to receive a Returned Merchandised Authorization
(RMA). Goods may be returned only with a RMA number, which will be given to you
as part of the return process. If you are located outside of the contiguous 48
states, please note it in your email.
Address merchandise returns to:
RMA Number ___________
Southworth Company
265 Main Street
Agawam, MA 01001
Pack merchandise securely to avoid damage in transit. Southworth can only provide
a refund for merchandise received in original condition. Should returned goods
be received by Southworth in damaged condition, only the shipper (you) can enter
a claim with the transportation company.
Returned goods originally invoiced over $100 will be charged a 10% restocking
fee (unless goods are determined to be defective). Please note that returns received
after 90 days of the original order can no longer be credited (they can, however,
be replaced if defective).
We thank you for your ongoing support of Southworth products, and ask that you
please feel free to email us at feedback@southworth.com
as required, for additional information or assistance. |
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